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Return & Exchange Policy


Return & Exchange Policy

1. Can I return my item for exchange?

Yes. If you are unhappy with the item you have purchased from www.sub.com.my, you can return to us within 14 days of receiving your parcel.

Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/ labels attached and receipt. Items that do not meet the criteria will be denied.

Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.

Customer allow to exchange in offline store, limited to normal price items only. 

CHANGE FOR DIFFERENT SIZE OR COLOUR - The items are eligible for exchange as long as it has the same price, without additional payment needed, they are in perfect conditions and we have available stock in warehouse.

CHANGE FOR DIFFERENT ITEM - We will refund its price by sending you an online voucher code / store credit and you can use it to make a new purchase at www.sub.com.my.

***SALE / PROMOTION ITEM(S) cannot be returned nor exchanged.

No Refundable in Cash.

FOR DEFECTIVE ITEM - We will refund in cash / store credit / others products you wish change to. Shipping fee borne by SUB


Customer return the product on own fees, while SUB borne shipping fees when return parcel to customer.


2. How do I return my item?
Follow the simple steps below to return your item(s):


Step 1. Contact our customer services
If you wish to return or exchange an item purchased online, please contact our customer services during the hours of 9:00am to 6:00pm, Monday to Friday (excluding public holidays) on either phone or email as below:

Tel: 06-6015313
Email: webstore@sub.com.my  

Please fill the following form, so we can assist you as quickly as possible:

Request Form
 : https://forms.gle/GVz6KgCgY2W73jjp8 


Step 2. Details Verification
After verifying all the details, we will send you a confirmation email.


Step 3. Return the parcel.
Customer return the parcel to SUB warehouse and attention to E-Commerce department.

Sub Crew Apparel Sdn Bhd              

No 184, Persiaran S2 B1,
Seremban 2,
70300 Seremban,
Negeri Sembilan.


Phone : 06-6015313 



Step 4. The Return department will get back to you once a return item is received by us and we will add in your Store Credit once the item is received, OR, exchange new item as requested.