How do I use the online voucher?

You just need to fill in the voucher code in the ‘coupon’ section in the shopping cart. Please note that each voucher can only use for one transaction.


Voucher Terms & Conditions:
Voucher code expiration date will be stated on the email that was sent.
Voucher generated may be redeemed one time only.
Only one voucher can be used for each order.

Voucher not applicable on sale items.


What should I do if I receive an incorrect item or defect item?
Contact us if there is any claim of defect / incorrect item within

14 days (Pictures of defect or incorrect item will be required.)


Can I exchange my online purchased items at SUB offline store?

All online purchased items are not allowed to exchange at SUB offline store.


How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service,


How can I contact the customer service department?

You can send us on your questions and comments through the contact form available in our web page, or sending an email to